Here are the four things people actually need to know, before the details.
| Who pays return shipping? | You do, unless the item arrived damaged, misprinted, or wrong — then we do. |
|---|---|
| Where does it go back to? | Our US address in Texas. You will never be asked to ship a return overseas. |
| How long until I’m refunded? | Within 5 business days of the return arriving, back to the original payment method. |
| Is there a restocking fee? | No. None, on any item. |
The window
You have 30 days from the delivery date to start a return. Items need to be unworn, unwashed, and in the condition they arrived in.
Printed to order, still fully returnable
Every item is printed after you order it, but that does not shorten your rights: change-of-mind returns are accepted on the same 30-day window as anything else. If an item arrives damaged, misprinted, or different from what you ordered, we replace or refund it and you pay nothing to send it back.
Items we can’t take back
- Items returned after 30 days.
- Items that have been worn, washed, altered, or damaged after delivery.
How to start a return
- Email support@urbanteelabs.com with your order number and what’s wrong. If it’s damaged or misprinted, attach a photo — it saves a round trip.
- We’ll reply within 24 business hours with a return authorization and the address.
- Ship it back. Use a tracked service; we can’t refund a package that never arrives and can’t be traced.
- We inspect on arrival and refund within 5 business days.
Return address
Urban Tee Labs Returns
602 Fountain Parkway, Suite B
Grand Prairie, TX 75050
United States
Please don’t send anything back before you’ve emailed us. Unannounced returns are hard to match to an order, which delays your refund.
Refunds
Refunds go back to the original payment method within 5 business days of us receiving the return. Your bank may take another 3–10 business days to post it — that part is outside our control. Original shipping charges are refunded only when the return is our fault.
Exchanges
The fastest route is to return the original for a refund and place a new order, since every item is printed to order. If you’d rather we handle it as a straight exchange, say so in your email and we will.
Damaged, misprinted, or wrong item
Send a photo within 30 days of delivery. We’ll reprint and reship it, or refund you in full — your choice. You don’t pay return shipping, and in most cases we won’t ask you to ship the item back at all.
Order cancellations
You can cancel while the order is still in production, which is the first 2–4 business days. Once it ships, treat it as a return.