Urban Tee Labs is a small print-on-demand shop. We keep a tight seasonal range of holiday designs, and our production partner prints each order one at a time, only after you place it. Nothing sits in a warehouse waiting.
Why we print to order
Most seasonal apparel is produced months ahead in bulk, and whatever doesn’t sell gets discounted, liquidated, or thrown out. We work the other way around. We keep the range small, print only what people actually buy, and accept that this makes each order slower than a warehouse can manage. That trade is the whole point of the business.
It also means we can be honest with you about timing instead of promising two-day delivery we can’t hold. Printing takes 2–4 business days. Transit to a US address takes 7–12 business days. That’s 9–16 business days in total, and we say so on every product page.
Where things are made and where they come back to
Our garments are printed to order, one item at a time, after you place the order, at our production partners’ facilities in Hong Kong and mainland China. Orders ship from there directly to your US address, which is why transit takes 7–12 business days rather than two. We don’t run the press ourselves — we choose the range and the artwork, they print it.
Any duties, import taxes and customs fees are included in the price and paid by us, so nothing extra is ever due on delivery. Returns come back to our US address in Texas, so you are never asked to ship a package abroad.
Company details
| Legal entity | LUMIELLE BEAUTY LIMITED |
|---|---|
| Store | Urban Tee Labs (urbanteelabs.com) |
| Registered office | Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong |
| Business Registration Certificate No. | 80706965-000-06-26-7 |
| Authorized representative | Pham Tai Phat |
| Where orders are printed and shipped from | Our production partners’ facilities in Hong Kong and mainland China |
| US returns address | Urban Tee Labs Returns, 602 Fountain Parkway, Suite B, Grand Prairie, TX 75050, United States |
| support@urbanteelabs.com | |
| Phone | +1 (720) 381-4904 — leave a message and we’ll call you back within one business day. |
| Support hours | Monday to Friday, 9:00 AM – 5:00 PM Central Time |
Urban Tee Labs is an online store owned and operated by LUMIELLE BEAUTY LIMITED, a company registered in Hong Kong (Business Registration Certificate No. 80706965-000-06-26-7). Our Texas address is a returns address only — it is not a retail store or a factory, and we don’t describe it as one. You will notice the registered company name does not match the name on this store: LUMIELLE BEAUTY LIMITED is the legal entity, and Urban Tee Labs is the trading name it runs this apparel range under. We spell that out rather than leave you to wonder why the two differ.
What we won’t do
- We won’t run a countdown timer on a sale that isn’t ending.
- We won’t show a crossed-out price we never charged.
- We won’t tell you how many people are “viewing this item right now.”
- We won’t post reviews we didn’t receive from a real order.
If any of that shows up on this site, it’s a mistake. Email us and we’ll take it down.